LTP is seeking experienced Account Managers to develop, lead and be part of a world-class account and professional services team.
Learning Account Managers are responsible for delivery of LTP's projects and managing and maintaining excellent relationships with LTP Customers; they handle multiple accounts. As an Account Manager you will be responsible for setting up the project and over-seeing the day-to-day management of an implementation team consisting of LTP and/or 3rd party Consultants. Client relationship management, pre- and post-sales account development, and quality assurance are key project deliverables, mentoring of team members as well as issue resolution, risk management and scope management are all part of the Account Manager's role. Additionally, you will work with our Sales and Business Development functions to conduct discovery calls with potential clients and then develop proposals including estimating and planning the work. Cross-selling and up selling into an account and expanding LTP's product and services sales in an account will be a key expectation from the person fulfilling this role.
LTP is seeking technically oriented support personnel to provide an interface to the customers and act as the first point of contact for technical issues. Provide product training to customers. Involves a certain level of technical support on problem resolution and root cause investigation.